I recently spoke with a coworker who was skeptical that the search suggestion feature we’d implemented in our company intranet could be effective. “I could
Treating Users as Customers
As a web designer, it’s easy to think of the small picture. That’s not always a bad thing; the small picture may be one or
How To Prototype And Influence People
One of the points I make in So You Want To Be A Designer is that the hardest part of software isn’t the process of
The Pretty Speedy Redesign
The design team at Yahoo! Mail just launched a beta version of their redesign for 273 million worldwide users—more users than Gmail and Hotmail combined.
The Evolved User Experience
In today’s fast-moving business market, a new product can fail as quickly as it was launched if, by the time it reaches the market, it’s