The Business of Better Experience in Financial Services

An interview with Cynthia Kellam of TIAA-CREF about her experience building up UX practice and culture.

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UX Magazine

UX Magazine

UX Magazine was created to deliver a central place to discuss the critical disciplines that all enhance user experience. Extraordinary user experiences should be the goal of every interaction you deliver to your users at any level. All too often, businesses (large and small) get it horribly wrong. It’s painful to watch and even worse when it happens to you. Every month we combine original articles with the best from blogs and online media to deliver an online magazine that covers the best new thinking on design, strategy, technology, and common sense. We believe that the more businesses can bring ideas from these four critical disciplines inside their business the better the user experiences they deliver will be.

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